Within the Hospitality Industry, the customer experience is fundamental to every decision, whether that decision affects customer-facing services or even those back of house. Understanding that principle is key to every successful hotel, bar and restaurant and is just as relevant when choosing the right lift equipment for your requirements. “If you can satisfy a customer, you can retain that customer.” (How To Create the Perfect Customer Experience At Your Bar)
“Serve Food Quickly and Safely”
Our range of Service Lifts are perfect for regularly transporting food and other light but bulky goods between floors.
Available in a stainless steel finish, these small but vital lifts are critical to the customer experience, ensuring that the customer’s food is delivered quickly and safely. The stainless steel finish is also nonporous, so bacteria and viruses have no place to spring up. The chromium oxide layer also makes it non-corrosive and non-reactive, which means it’s safe for preparing and transporting acidic foods. Stainless steel reduces the risk of contamination and is a good heat insulator; therefore, ideal for keeping food hot.
Our range of optional features, such as roller shutter car doors and heated car shelves, means that your food will arrive intact and hot from the oven.
So, our range is a great place to start if you’re looking for a new or replacement service lift. Look at the two dumbwaiters installed at Buon Apps, Otley and used to transport freshly prepared food and empty dishes between the busy kitchen and upper dining area.
“Large Quantities of Stock and Equipment”
Our Goods Lifts range is perfect for regularly transporting large and heavy goods between floors and are robust to keep your goods and products moving daily.
Our Goods Lift range are the real workhorses of our new lifts packages. With a capacity of up to 2,000kg and lift car dimensions of up to 2000 x 2000 x 2000mm, there isn’t much within the hospitality environment that our lifts can’t move. Available with a self-supporting structure, these lifts do not require an existing lift shaft to be installed. Therefore, they are ideal for mezzanine floors and are available with external steel cladding for protection.
Please read about our 2,000kg Goods Lift installed at Borough Market, London, where market traders use our Goods Lift daily to transport stock and point of sale equipment from their stockroom cellars up to the market stalls above.
“Customer Access is Essential”
A customer’s access to your venue is essential to any hotel, bar and restaurant. Still, it can be challenging for many historic hospitality venues, which were not built with impaired mobility in mind.
Our range of Impaired Mobility Platform Lifts helps meet the Disability Discrimination Act (DDA) requirements, Equality Act 2010, Part M of the Building Regulations, Section 4.2 of the Technical Handbook and BS8300:2018. From inclined staircases, short and long vertical travel and both internal and outdoor use, our lifts are suitable for various applications, including those within coastal or near water areas.
Our Specialist Passenger Lifts range provides an essential customer access solution when a conventional passenger lift cannot be installed. These shallow pit and low headroom passenger lifts have been specially engineered to be installed in buildings with minimal pit and headroom space while also complying with EC Standard EN81-21:2009 or the EU Machinery Directive (Directive 2006/42/EC).
Please read about our Specialist Passenger Lift installed at Leeds Grand Theatre, Leeds, which formed part of a multi-million-pound refurbishment package for the 19th Century building, covering disabled access and facilities improvements for its patrons.
“Extend Your Lift’s Life Cycle”
For busy hotels, restaurants and bars, the lifts within their surroundings can see extremely heavy use at the busiest of times. An effective service and maintenance regime will limit the wear and tear on parts and components but not stop it completely. Lift modernisation is a great way to extend your lift’s life cycle by replacing those ageing and sometimes obsolete components.
Our range of Lift Control Systems, Door Operators, Car & Landing Fixtures, Lift Hydraulic Pumps and Lift Doors provide a modern, cost-effective solution that bypasses the need for a complete lift replacement. With the added benefit that many of our lift components are held in stock, enabling the quickest of turnarounds for both planned and reactive modernisation.
Read about our Lift Controller package supplied to The Red Lea Hotel, Scarborough, which we turned around in just two days.
“Enhance the Features and Functions of your Lift”
Our lift component range can also be used to enhance the features and functions of your lift, like in our new multi-media displays and digital signage within our Car and Landing Fixtures range. Hotel, restaurant and bar owners can further enhance their customer experience.
“Get and Keep Your Lifts In-service”
When your lifts are an essential part of your customer experience, having them breakdown and out-of-service can be costly and very uncomfortable for both the customer and the service provider.
Having the right lift spare parts available quickly is a crucial part of the supply chain and one we are set up to fulfil.
With 1,000’s of lift spare parts available from stock from the world’s leading lift manufacturers, we are here to help get and keep your lifts in service. We can react immediately to your lift spare part requirements by having essential lift parts on the shelf. So, when you order an ex-stock part from us, we dispatch it the same day and deliver it to you the next working day.