We are delighted to see Cassie O’Brien’s nomination was successful in Elevator World Inc. people’s issue.
We nominated Cassie as she jumped out of a plane to help raise awareness for HULL4 Heroes.
Elevator World wrote:
“Cassandra O’Brien started in the lift industry with Shorts Lifts approximately six years ago as components administrator. She has a background in administration and worked at a solicitor’s office for almost 10 years, then a car park garage for a few years.
“Other than using lifts to get to and from car parks, it wasn’t something I had really given any thought to,”
She said, adding that she has learned on the job while working. In her time at Shorts, she has progressed to technical sales support engineer for the Components department. In this role, she processes customer orders, quotes and customer enquiries. She orders all the stock for the packages and then checks and rechecks the orders before they go out to customers. She has also completed an AutoCAD design course (which Shorts use for the wiring diagrams that are provided to customers when the lift controller panels are built) and is currently studying a LEIA course on the basics of lift technology.
When asked about her favourite part of the industry, she said, “Every day is something different,” adding:
“I particularly enjoy helping customers when they are unsure which parts they have or need and giving them the best information or explanation I possibly can, so they can understand the change in product or what they might have to do to get the end result they need.”
Cassandra said the whole team at Shorts Lifts has been helpful in her time and growth in the industry. She said she can always ask for help if she’s unsure, and she gets a clear explanation.
She enjoys the interaction with customers, both face to face and over the phone, as well as making sure they have what they need and are happy with what Shorts provides.”