Shorts are committed to the highest level of customer service.
We hold a range of the most essential and commonly required parts and components across all our 55+ brands including Kone, Orona, Otis, Schindler, ThyssenKrupp, Langer & Laumann (TSG) and DMG ex-stock.
All ex-stock parts and components are dispatched the same day when ordered before 3:00PM or 1:00PM for Hazardous Items.
We have a range of delivery options designed to suit whatever your requirement with timed deliveries up to Next Working Day Before 10:30AM also available.
Offices are open 8:30AM to 5:00PM (Mon – Thurs) and 8:30AM to 4:30PM (Fri).
All our component and lift spare part deliveries now benefit from a range of specific benefits:
Predict* – Advance notification of when your order will be delivered and a predicted one-hour delivery window on the actual day of delivery.
In-Flight Options* – If you are unable to receive your delivery our delivery partner have a range of in-flight options to allow you to specify alternative arrangements.
Pickup* – Choose to divert your delivery to your nearest DPD Pickup Shop with over 2500 locations available nationwide.
Follow My Parcel* – Track your delivery on a live map with a final 15 minute delivery window.
|Weight||Next Working Day
|Next Working Day
|Up to 5KG||£10.00||£20.00||£40.00||FREE|
|5KG to 30KG||£15.00||£25.00||£45.00||FREE|
|30KG to 100KG||£50.00||£60.00||FREE|
|NORTHERN IRELAND & IRELAND|
|Weight||Next Working Day||Next Working Day
|Next Working Day
|2 – 5 Day|
Up to 30KG*
|Dublin Areas 1-24
Up to 30KG*
|Non Dublin Areas
1-24 Upto 30KG*
Some of the items which we supply (Batteries, Chargers, Lubricants and Oils) are considered hazardous when shipped. As such we need to take extra measures to ensure your order arrives safely. All ex-stock orders for Hazardous Items must be received before 1:00PM in order to be dispatched the same day. Our delivery charges for hazardous items are as follows:
|Shipping Zone||Delivery Service||Cost|
|UK Mainland||Nexy Day before Noon||£15.00|
|Scottish Highlands and Islands||2 – 5 Day||£65.00|
|Northern Ireland||Next Day||£25.00|
|Isle of Wight||Next Day||£35.00|
|Isle of Man||2 – 3 Day||£40.00|
|Dublin Areas (1 – 24)||Next Day||£35.00|
|Non Dublin Areas||2 – 5 Day||£35.00|
Click and Collect
In addition you can choose to collect your orders for FREE from either our Bradford or London offices.
Ex-stock orders placed before 3:00PM (1:00PM for Hazardous Items) will be ready for collection immediately from our Bradford office or from 12:00PM (noon) the next working day at our London^ office. Orders placed after our cut-off will not be processed until the following working day unless otherwise confirmed by Shorts at the time of ordering. Availability and lead time of non ex-stock items will be confirmed within your Order Confirmation.
This free service allows you to collect your orders at a time which is most convenient for you and your engineers and reduces the risk of parts being misplaced when delivered to site.
^Free Collection (London) service is only available for items which are no greater than 2000mm(l), 600mm(w), 600mm(d) or 30kg, other exclusions may apply. Orders which exceed these parameters will be subject to our standard delivery charge. Shorts reserves the right to withdraw this service at anytime and without notice.
All orders are subject to stock and availability
Full details on our Lift Spares Delivery, Returns and Warranty policy please read our Webshop Terms and Conditions of Sale.